Effective Date: 01/01/2025
Contact Information: console@spacesportz.com
Introduction
At Space Sportz, we strive to provide our users with the best experience by delivering timely, accurate, and comprehensive sports news. As we are primarily a digital news platform, our services are non-tangible and do not fall under traditional goods or services that are eligible for returns or refunds. However, we understand that issues may arise, and this Returns and Refunds Policy outlines the guidelines related to any subscription or paid services offered by Space Sportz.
1. Digital Subscription and Paid Services
Space Sportz offers paid subscriptions and other services to users, including exclusive access to content, premium news coverage, and other digital products. As these services are delivered digitally, once the subscription is activated or payment is processed, we cannot accept returns or refunds, except as outlined below.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Technical Issues: If you experience technical difficulties that prevent you from accessing our services despite following our troubleshooting instructions and contacting our support team.
- Subscription Overcharges or Errors: If an error occurs during the billing process, such as duplicate charges or an incorrect amount being charged, we will investigate and provide a refund if the charge is determined to be incorrect.
In such cases, please contact us within 7 days of the issue to request a refund. We may require additional details, such as transaction receipts or a description of the issue, to process your request.
3. Non-Refundable Products
All other purchases made through Space Sportz, including but not limited to premium content access, event tickets, or services beyond the standard subscription, are non-refundable once activated or provided.
4. Requesting a Refund
To request a refund or report an issue with your account or subscription, please contact us at console@spacesportz.com. When submitting a request, please include:
- Your account details (name, email address, and account ID)
- The reason for the refund request
- Any relevant transaction details (receipt, transaction ID, etc.)
Our customer support team will review your request and respond within 7 business days.
5. Billing Disputes
If you believe there is a billing error or you have been charged incorrectly, please contact our support team at console@spacesportz.com within 30 days of the charge. We will investigate the dispute and, if necessary, issue a refund as per our refund policy.
6. Cancellations
If you wish to cancel your subscription or paid service, you may do so by contacting us via email at console@spacesportz.com. Upon cancellation, your access to paid services will continue until the end of the current billing cycle. However, no refunds will be provided for any remaining time in the cycle.
7. Limitations of Liability
Space Sportz shall not be liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our services. Our maximum liability for any claim or issue relating to a refund or other issues will be limited to the amount you paid for the service in question.
8. Governing Law and Jurisdiction
This Returns and Refunds Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
9. Amendments to the Policy
Space Sportz reserves the right to modify or update this Returns and Refunds Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically for updates.
10. Contact Us
If you have any questions, concerns, or need assistance with a refund or return, please contact us at:
Email: console@spacesportz.com
Helpline: console@spacesportz.com
By using our services, you agree to the terms outlined in this Returns and Refunds Policy.
